Found inside – Page 389TRAVELING BY SUBWAY Buy a MetroCard from a Subways run north—south up and ... In an emergency, contact either the station agent in the station booth or a ... benefits; including the TransitChek QuickPay® Card. MTA Reduced Fare lost card. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. Many of our customers will have a lot to celebrate next month. MTA was established in 1953 and is 100% locally owned and operated. Our Customer Service team is here to help. 9 AM to 2 PM Saturday. Monthly: $127.00 (same as the cost of the MTA NYCT 30-Day Unlimited Ride MetroCard). Select Bus Service MetroCard Fare Collector paper ticket along with your MetroCard. . Let us know what we can do for you by completing this form. Our Customer Service team is here to help. MTA is Your Local Technology Leader. All tickets have a MetroCard on the reverse side. A full list of service providers is available here or by calling Customer Service at (866)-428-7781, TDD (866)-358-8058. Contact Customer Service using the Select Bus Service Only The closest stations to 3 Stone St are: State St/Battery Pl is 147 yards away, 3 min walk. You can use the Commuter Card to buy tickets at ticket vending machines of many transit providers throughout the state. Say "MTA," then say "Subway and Buses" and follow the prompts. Contact Customer Service using the customer comment form or by calling (888) SMARTRIP (888-762-7874), Monday through Friday, 7 AM - 8 PM EST. Terms and Conditions. Found inside – Page 57Getting a discount MetroCard takes a little planning, however. You need to get an application by writing to the Customer Service Center, MTA, 3 Stone St., ... If you experience a problem filing a web claim, contact Customer Service at 718-330-1234 or 511 in the New York area, 7 days a week, 6am to 10pm. If the status of your claim does not appear, please call 718-330-1234 to speak to a customer service . How does Metro card work? We will also launch the OMNY card, install new vending machines, and more. 888.762.7874 (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority, Learn more about using plastic SmarTrip® cards ⇾, Learn more about SmarTrip on mobile devices ⇾, One payment method for rail, bus, and parking, Contactless mobile payments on your smartphone and watch, Auto Reload and never worry about reloading again, Balance Protection if your plastic card is lost or stolen, In addition to Metro trains, buses, and garages, SmarTrip is also accepted on ART, DASH, Fairfax Connector, Cue, RideON, TheBus, DC Circulator, Loudon Country Transit, and Potomac and Rappahannock Transit/PRTC. NOTE: If your Reduced Fare MetroCard is automatically refilled by New York City Transit using your debit or credit card via the Easy Pay Program, please call 1-877-323-7433 to report your lost card Insert your reduced-fare card into the MetroCard machine in stations. 36 West 44th Street, Suite 1202, New York, NY 10036 (between Fifth Avenue and Sixth Avenue). Plus and 30-Day Unlimited Ride MetroCard that protects you from loss or theft of the card as long You go to a Station Service Booth or MetroCard Vending Machine to refill your card. Use this form if you wish to receive an update on the status of your claim. Schedules are subject to change, so check back before you visit. 1-877-323-RIDE (7433) 9 AM to 5 PM weekdays, except holidays. 2021 to 2022. Customer Support & FAQs. Transit Information Call Center (410) 539-5000. The Service Center is open weekdays . Specialists assist customers who call with reduced-fare, MetroCard and safety issues, commendations and complaints. To replace a lost, stolen or damaged Premium TransitChek MetroCard: A lost, stolen, damaged or undelivered Premium TransitChek® MetroCard® can be replaced between the hours of 8:00am - 4:00 pm (Eastern Time) Monday through Friday (excluding holidays). MTA was established in 1953 and is 100% locally owned and operated. A day is a 24-hour calendar day, from midnight to 11:59 p.m. Found inside – Page 3A portion of the savings would come from actions that affect customer service. Programmatic efficiencies are expected to generate $79 million in 2010 and ... Found inside – Page 47Discussion In March 2008 , a service change staff summary was presented to the MTA Board recommending , on a pilot basis ... Implementing this fare system will require enforcement personnel to ensure that customers pay their fare . WageWorks, MTA Dispute Over Refunds for Unused Pre-Paid Commuter Benefits. There is also a Reduced-Fare AutoGate MetroCard for riders who use mobility aids or have service animals. If your problem relates to one of the items below, click the link to submit your claim. (d) Customer Relations.Merchant will treat all MetroCard customers with courtesy and in a manner which is equal to or better than Merchant's customers in general and will comply with the customer service policies and procedures set forth in the MetroCard Merchant Sales Manual. For example, the base fare for subways and local buses is $2.75, so the reduced fare is $1.35. $127.00 Option: Unlimited Monthly MetroCard and 2% discount on LIRR fare. Our cleaning operation is running 24/7. will be in touch shortly. MetroCard value can be added at any NYC Transit station booth. To check on the status of a MetroCard claim previously submitted, click here. Unlimited 7-day MetroCard: $33 (Reduced Fare: $16.50) Unlimited 30-day MetroCard: $127 (Reduced Fare: $63.50) Safety and security Our safety procedures, how to report an incident, and tips for having a pleasant trip. MTA Fare Evasion (New York, York: 2013, credit, adjudication) User Name: Remember Me: Password : Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. Annual Transit Card Replacement. The results will indicate if your claim is in process or closed, along with the date of closure. Go online and login to your account to initiate a replacement. If you are in the NYC area, you can also contact the MTA by calling 511. Transcripts (html) are also available for the Hearing Impaired. To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. Your information has been sent to a benefits specialist who MetroCard that was lost or stolen. the fee will be deducted from the refund amount. PO Box 52021. See. Metrocard Customer Service. Click here for details. View SmarTrip Terms and Conditions. Whether you're a current TransitChek customer, or a future customer looking to save, we want to hear from you. You may file up to two claims per calendar year. 4 reviews of Metrocard Customer Service "Let me just start off by saying that my heart goes out to the two people that wrote reviews for Metrocard Customer Service and had a not-so-great experience. For Employees. online system. Characters NOTE: If your Reduced Fare MetroCard is automatically refilled by New York City Transit using your debit or credit card via the Easy Pay Program, please call 1-877-323-7433 to report your lost card. If you cannot get a prepaid mailer, send the damaged card to our mailing address at: MetroCard Customer Claims 130 Livingston Street Brooklyn, New York 11201-9625 Be sure to include your name, address and phone number, Found inside – Page 22-9growth ; maintaining the integrity of the Capital Program ; maintaining a customer service focus ; sharpening the focus on safety ; and meeting the mandate ... To see the site as intended, we recommend using a newer browser like Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge. 1. Sales are on a first come first serve basis and subject to availability. Available 24 hours. Contains lesson plans and reproducible worksheets for a collection of hands-on activities, readers' theaters, and songs that focus on the topic of weather. Your information has been sent to a benefits specialist who will be in touch shortly. * Please fill out the form completely. . MetroCard Waterproof Case Cell Phone Pouch. AirTrain JFK takes you directly to Kennedy International Airport from Howard Beach and Jamaica stations. Customer service representatives are available from 8 a.m. until 4 p.m. weekdays to answer your questions. SmarTrip® is how to pay for fare on all Metrorail stations in DC, Maryland and Virginia, Metro parking garages and lots, Metrobus routes, MTA, and partner regional bus providers. $3.50. Found inside – Page vi... www.mta.info Bus & Subway Customer Service Ё 718/330f3322 www.mta.info ... Metro Card Information Ё 6387622 www.mta.info Bus & Subway Service Status Ё ... For all MTA services, dial 511, the New York State transit and traffic line. If you prefer, you may call 511 (say MTA, Subways and Buses, then In the meantime, head over to our FAQs – you may just find an answer or two! Enter your information and one of our experts will be in touch in no time. based on the date that you first notify us of your loss. For Employees and Administrators. Found inside – Page 1030/99 0128048527 870988 For Customer Service , call 212-638-7622 outside NYC : 1-800 - METROCARD www.look forthesigns.com Vingin NEGASTORE do you taste heirloom tomatoes at the Farmer's Market but hunger for more techno - funk ? do you ... You must immediately report your EasyPay MetroCard lost, stolen or never received online at www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at 1-877-323-RIDE (7433). The first claim will be processed free of charge; Bowling Green is 165 yards away, 3 min walk. EasyPay MetroCard Account Service Center. Remaining. Found inside – Page 445Current situation Some 80 per cent of surface public transport in the five boroughs of New York City is provided by the MTA and its subsidiaries . Free bus / metro transfers for MetroCard customers introduced 1997 , followed by 10 per ... Transparency Our leadership, performance, budgets, financial and investor information, and more. Found inside – Page 31EXPIRES 11/30/99 0131476017 913838 For Customer Service , cal 212-638.7622 outside NYC : 1-800 - METROCARD do you taste heirloom tomatoes at the Farmer's Market but hunger for funk ? do you ? Survey Solution applicable tariffs and ... The Pay-Per-Ride MetroCard can't be replaced if it is lost or stolen. These efforts will give you additional flexibility and . Please call 511 for specific dates. to your credit or debit/ATM account. And don't worry, your information stays with us. In order to investigate the claims listed above, you must mail in the MetroCard involved, along with the receipt (if you have one). To learn about places where you can. Found insideContact MTA's Travel Information Center (718-330-1234; www.mta.info) for route, schedule and fare information. The MetroCard automated fare card can be used ... Protection representative.You must leave a message on our voicemail service to receive credit for the remaining days on the lost MetroCard. Use this form if your claim relates to a Full Fare 7-Day Express Bus Plus or Full Fare 30-Day Unlimited Enroll, check balances and update To replace a MetroCard by phone, dial 511, say "MTA . The following MetroCards can be replaced: EasyPayXpress and Reduced-Fare EasyPay MetroCard. It allows half-fare within the MTA system, and on express buses during off-peak . around the City during your stay. WageWorks' Transitchek program enables commuters to use pre-tax dollars of up to $270 a month to pay for . We appreciate your interest in TransitChek commuter benefits. Murphy. You can have it mailed to you or pick it up at Edenred Commuter Benefit Solutions Walk-In Center. customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) Call us at 646-252-2475 to check current inventory for a $30 E-Zpass On-The-Go. The reduced fare is half the base fare. The MTA has reached a deal with the city's transit union and is moving forward with plans to transition subway station agents into newly created "customer service ambassador" positions . You have questions, and our benefits specialists have answers. In 2019, the MTA launched a pilot program of its new tap-to-pay system, known as OMNY, that will eventually replace swiping a MetroCard. 36 West 44th Street, Suite 1202, New York, NY 10036 (between Fifth Avenue and Sixth Avenue). Calculate Your Best MetroCard Purchase Refill Your MetroCard for a $0 Balance. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. 4 Reviews. All you have to do is visit the MetroCard Customer Service Center. as you purchased or refilled it with a credit or debit/ATM card from a MetroCard Vending Have ID and payment card Ready to show. Section 1: Customer Information 2" 1 1/2" Application for MTA Reduced-Fare MetroCard for People with Disabilities ALL INFORMATION WILL BE KEPT STRICTLY CONFIDENTIAL 134_20 PD Rev. Senior citizen MetroCards are received via application or by submitting the application in person with required ID and copies of proof of age at the NYC Transit Customer Service Center at 3 Stone St in lower Manhattan and act as a combination photo ID and MetroCard. Easypay metrocard login Transport is the second most important barrier to the employment of people with disabilities. How to Apply in Person For a Reduced Fare MetroCard. Located in midtown Manhattan, our offices are convenient to subways, Penn Station, Grand Central Terminal, and the Port Authority Bus Terminal. Use this form if you wish to receive an update on the status of your claim. Choose the MetroCard option that works best for you: $0 Option: $0 MetroCard value and LIRR fare. Please ensure you that have the following information: MTA New York City Transit provides a Balance Protection Program for its 7-Day Express Bus If you look for help on the Metropolitan Transportation Authority website or call the MetroCard Customer Service number, the instructions are the same: Go to the nearest booth. In the meantime, head over to our FAQs – you may just find an answer or two! A book with 260 full-color illustrations offers an intriguing history of how the chaotic hodge-podge of signs littering the New York City Subway System was standardized thanks in part to a little font called Helvetica. A thorough history follows the evolution of the New York subway system from visionary idea, through political machinations and feats of urban planning, to engineering reality, and looks at the diverse ways in which mass transportation has ... See our privacy policy. MTA eTix How to buy and use commuter rail tickets on your phone. View balance, transfer or add funds to your TransitChek Card We'll contact you with informationabout TransitChek. To get started just login to your account and select Email Opt In to start receiving your statements and notices via email. 2nd Avenue Metrocard Holder. Van, or at a merchant in one of the five boroughs that sells MetroCard. This book is a must read for all children! It sheds light on how you can overcome challenges at school as well as, home. Explore a different culture and dive into a world of realistic fiction. If you don't have a CharlieCard, you can also pay your fare with: CharlieTicket, a paper ticket that can be loaded with subway, bus, Commuter Rail, and ferry tickets or passes. NOTE: If you are an EasyPay participant and your MetroCard is automatically refilled by New York City Transit using your debit or credit card via this Program, please call 1-877-323-7433 to report your lost card. Check the status of my MetroCard claim. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. Just click on "play audio" to listen from your computer. Found insideAccording to the intersection rush hour level of service analysis contained in ... and the MTA's Metrocard program is merely one recent example of how fast ... View SmarTrip Terms and Conditions. Found inside – Page 21By the 1980s , NYC's public transit system neared total collapse . Service was hampered severely by derailments , bus and subway car mechanical failures , crime , and deteriorated stations . The customer environment was famously ... For any other MVM or vending machine problem not listed, click here. 3 Stone St, New York, NY 10004. EasyPay MetroCard Account Service Center. Directions. Paying reduced fare on MTA Local Bus, Light Rail and Metro Subway is faster, easier and more secure than ever. a second claim filed within the same calendar year, will be subject to a $5.00 administrative fee, You can still use your PIN to access our Automated Telephone Service. We have a genuine interest in the success of our customers and enjoy sharing and living in the same communities. calculated at a rate of $8.86 per day for 7-Day Express Bus Plus MetroCards and More About MetroCard Gold. Select Bus Service MetroCard Fare Collector. Found inside – Page 203Following are some New York services, organizations, and resources that make ... 8th floor, Brooklyn 11201, or by calling the MTA customer service line, ... This site isn't optimized for Internet Explorer users. Toll Free: 1-866-RIDE-MTA. Calls received after normal business hours will be returned by a Balance 24-hour automated schedule information (914) 813-7777: Hard of hearing individuals can use the New York State 711 Relay Service: Fares, schedule and equipment are subject to change. Found inside – Page 27TABLE 19 CUSTOMER SATISFACTION INDICATORS—SUBWAY APPENDIX A Survey ... MTA NEW YORK CITY TRANSIT Agency Description MTA/NYC Transit is one of several ... Welcome to NYC Transit's TransitTrax page. Contact Us. Monday through Friday | 6:00 a.m. until 7:00 p.m. TTY for Hearing or Speech Impaired Persons. Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. I authorize MTA New York City Transit to charge this credit/debit card for my EasyPay MetroCard refills. And don't worry, your information stays with us. Please complete all fields. With the Fair Fares NYC discount, participating New York City residents can receive a 50% discount on either subway and eligible bus fares, or . We recently upgraded the customer experience at our Customer Service Center, located at 3 Stone Street in Lower Manhattan, New York City. Just call 511, which is a voice-recognition system. We use disinfectants that are Environmental Protection Agency registered. Found inside – Page 75... Card Service Status hotline 718-243-7777 Customer Service 718-330-3322 The New York City subway system is an intricate ... To save time , it's to your advantage to stock up on tokens or to buy a MetroCard for the number of rides you ... This office will close at 2:00 PM the business day prior to the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. (212) 638-7622. SmarTrip Q&A. We work to improve access to transportation in New York with active campaigns in curb cuts, subway access, accessible taxis and access-A-Ride (parathrone). You can apply in person: Bring 2 valid ID's (see acceptable proof above) to the Reduced-Fare MetroCard Walk-In Service Center at 3 Stone Street, in Lower Manhattan between Broadway and Broad Street. With this card, you can enter and exit the system using the AutoGate. Signature Date Mail completed application to: Metropolitan Transportation Authority Reduced-Fare Program 130 Livingston Street Brooklyn, New York 11201-9625 I am a visually impaired customer and wish the following statement: (check one) o . Rocky start for MTA's new 'Customer Service Ambassador' program. Treat it like cash. The amount of your refund for newly purchased MetroCards will be 2. Please note: MetroCard Mobile Sales does not operate on the observed day for the following federal holidays: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and Christmas. Nicknamed the International Express, the New York City Transit Authority 7 subway line runs through a highly diverse series of ethnic and immigrant neighborhoods in Queens. State St at Bridge St is 199 yards away, 3 min walk. Whitehall St [N,R,W] is 172 yards away, 3 min walk. concerning MetroCard to MetroCard Customer Service at (212) 638-7622, Cost and Payment. Complete the eFix claim form below and a Balance Protection . Having mentioned all of this, I am sure that one is curious as to why I am giving . Found inside – Page 399An MTA bus ride for both standard and Rapid service costs $1.50, plus 35 e for each transfer ... You can also use a prepaid Metrocard, the Little Blue Card, ... Weekly: $31.75. MetroCard® Metropolitan Transportation Authority. Found inside – Page 527The MTA sells two kinds of MetroCards: unlimited-ride and pay-per-ride. ... subway construction sometimes causes delays or limitation of service, ... Or MetroCard vending Machine problem not listed, click the link to submit your is... And automatically receive podcasts downtown Manhattan, 9 AM to 5 PM, Monday to Friday and Metro subway faster... Mentioned all of this, I AM giving to go back to MetroCard customer Service, call,! Reply Mailer from any Station Service Booth or MetroCard vending Machine problem not,... Day, and our benefits specialists have answers 7-10 per bag the beginning of the five that. Metrocard vending Machine problem not listed, click the link to submit your does! Within two-hours MetroCard Account Service Center at 3 Stone Street in downtown Manhattan, AM! Program, Keeping Metro Safe, Reliable and Affordable stressful to have issues do... Click on & quot ; and follow the prompts a lost, stolen, or future. 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And confirm the following MetroCards can be added at any NYC Transit Station Booth update benefits ; the. Receive your New EasyPay MetroCard by phone, dial 511, say & quot to... Annual Transit card must be mailed to you or pick it up at Edenred Commuter Benefit Solutions Center... Related to your Account and select email Opt in to start receiving statements... Solutions Walk-In Center information has been sent to a benefits specialist who will be in touch in no.! ; to listen from your computer $ 0 Option: Unlimited monthly MetroCard and mails you a New,! Mta eTix how to buy and use Commuter rail tickets on your phone when are. That one is curious as to why I AM sure that one is curious as to why AM! Insidecontact MTA 's travel information, and on express buses during off-peak to speak to a Service! ; the price per day is a 24-hour calendar day, from midnight to p.m.! In 1953 and is 100 % locally owned and operated experts will be in touch shortly that one curious... 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